Baby + App FAQs

The reason we ask you to create an account, is because we want to encourage users to store their account in case they switch phones. You don’t need to enter much information to create an account, and once signed up, the App automatically stores all your precious data in case you ever lose your device. You can also ‘Sign Up’ with just your email address, so you don’t need to use Facebook or Twitter. If you don’t want to sign up at all, you simply press ‘skip’. This does however mean that our technical team would not be able to restore your data in the event of a problem or change of phone.
 The application uses the current week and month, rather than the completed. So your baby is ‘in’ week 5, when he or she is 4 weeks and 3 days old. The same goes for months. In the Diary you log entries for week 1-4 in Month 1. Even though your baby isn’t yet 1 month old, the App will log your Diary entries for baby’s first month – hence why you see Month 1.
In the side menu (settings) go to ‘My children’. Here you can select your child’s gender. Add both children and make sure you select Boy (twin) or Girl (twin), rather than just Boy or Girl. This will change all the text to Twin related content, throughout the App.
As long as you sign in with the same Apple ID you used to purchase the Baby App the first time, you will never have to pay twice. If you have any issues please email support@health-and-parenting.com with your iTunes receipt, which you can find in your App Store Purchase History: https://support.apple.com/en-gb/HT204088 or in your order confirmation email.
If you have any issues please email  support@health-and-parenting.com with your iTunes receipt, which you can find in your App Store Purchase History: https://support.apple.com/en-gb/HT204088 or in your order confirmation email.
If you want a refund or think that you have been charged incorrectly, and you are using an Apple product, you will need to contact Apple Inc. We do not have any control or access to your financial information or any transactions that you make, this is all managed by Apple Inc. You can log into your Apple account by using your Apple ID and Password where you will then be able to contact Apple Inc. Alternatively, you can contact us directly with any transaction issues on support@health-and-parenting.com.
Android and iOS are completely different platforms, with different App Stores that are not linked. Unfortunately, this means you need to purchase the full version of the App again for your new phone. Health & Parenting is not selling the App directly to you, but Google and Apple do this on our behalf, and we just receive a percentage of each sale.

If you want to sync your data, you will need to sign up for an account on your current phone within the App, and then login with the same account details on your new phone.

Is it possible that you used Facebook or Twitter to create your account? If so, please try using one of those methods to sign in, as this is the most common reason for difficulty accessing previously stored data.

If this is not the case, please email support@health-and-parenting.com and mention your first and last name, together with the email address you used to create your account in the App. We can then check to see if your data can be restored.
If you did not sign up for an account, we’re really sorry but we have no way to recover your data. This is because without an account your data is only stored locally on your phone.



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Team Health & ParentingBaby + App FAQs